AOL’s dial-up internet service, which has been running since the 1990s, is set to be phased out next month. In a statement issued on Friday, the trailblazing online service provider revealed it will cease dial-up service on September 30. “AOL regularly assesses its products and services and has opted to end Dial-up Internet. This service will no longer be included in AOL plans,” the announcement states. AOL also noted that its AOL Dialer software and Shield browser will be retired, but reassured customers that this transition will not impact other advantages in their AOL plan.
The fact that AOL dial-up has persisted all these years may astonish some. Initiated in 1991, the service will evoke nostalgia for many who recall its unique sign-on sounds. It was a time when pagers were everywhere, tech commercials were exceptional, and cultural phenomena like the Spice Girls, Boyz II Men, and The Bodyguard soundtrack ruled the music scene. Films such as Terminator 2: Judgment Day dominated theaters, and early internet users congregated on AOL Instant Messenger after school. You may have relished the novelty of pre-social media chat rooms with strangers or friends you just parted ways with on the bus.
As broadband took off in the 2000s, dial-up saw a downturn, yet AOL retained its service. AOL dial-up also played a significant role in popular culture, especially in Nora Ephron’s 1998 film You’ve Got Mail, named for the service’s iconic email voice alert, where the characters portrayed by Meg Ryan and Tom Hanks fall in love via email. In a 1998 CNET piece, then-AOL spokesperson Wendy Goldberg remarked that You’ve Got Mail represented “the first instance in a film where the internet is not a ‘thing.’ It’s a regular aspect of people’s lives…We collaborated with [the movie’s creators] to ensure that the AOL experience portrayed in the film was as realistic as possible for our members.” It could be the ideal day for a rewatch.