Libby Revamps Hold System, Triggering User Discontent


Libby, a widely-used app for accessing e-books and audiobooks from local libraries, has made adjustments to its hold system. Users have observed a new notification in the app that reads: “Hold suspensions have changed. If you suspend a hold, you should unsuspend it when you’re prepared for it. Suspended holds expire if you do not unsuspend them within a year.” Previously, users had the option to delay holds for up to 180 days, which was helpful if they weren’t able to read a book right away. OverDrive, Libby’s parent organization, implemented this modification based on feedback from librarians to decrease long wait times and enhance circulation. The update has elicited mixed responses, as Libby is vital for numerous e-reader and Kindle users. Some express concern about being pushed to the bottom of the waitlist, but OverDrive clarified that users retain their spot even when a hold is suspended. The change is intended to streamline the system by minimizing unclaimed holds and reducing wait times. Users are now required to manually unsuspend holds within a year to maintain them. To unsuspend a hold, access the hold list in the Libby app, locate the suspended book, and click ‘unsuspend hold’ to reactivate it.