Hinge is changing its approach to handling content that violates its Terms of Service for users in the U.S. The dating platform will now eliminate specific troubling content from a user’s account and offer clear explanations on what was flagged and the reasons behind it, instead of completely banning the account.

In the past, if content like a photo or a response in a profile was flagged for not adhering to Hinge’s Terms of Service, the account would face a ban, necessitating the user to file an appeal.

Now, while the flagged content will be discarded, the account will stay active. It will not show up in other users’ Discover or Standout feeds until the profile is updated by the user. Users will receive a concrete reason for the content removal and can refresh their profile to regain visibility.

Content might be taken down for various reasons, including discriminatory language, scams, and sexually explicit material, as stated in Hinge’s help center.

This adjustment comes in response to reports of Hinge and other dating platforms imposing account bans, with users facing difficulties in the appeals process. Banned users have indicated that their dating lives have been adversely affected by their inability to access the apps.

Hinge seeks to enhance clarity and transparency regarding its rules and decision-making processes, alleviating frustration for “well-intentioned” daters who are able to modify their profiles.

“We are committed to supporting our community during their dating journey,” said Hinge’s chief risk officer, Jeff Dunn, in a statement. “By enabling users to revise their content while maintaining good standing on Hinge, we’re dedicated to increased transparency and assisting users in understanding our policies, allowing them to concentrate on forging meaningful connections.”