The day following a significant outage impacting Verizon users, the telecom company has expressed regret and proposed a small credit as compensation for the interruption in service. Verizon communicated via social media that customers affected can claim a $20 credit voucher, which the company asserts adequately compensates for several days of service on average. This comes after prior assurances from Verizon to “make it right” for those affected once the problem was resolved.

“This credit isn’t intended to fully compensate for the incident. No credit truly can. However, it serves as a recognition of your time and reflects that this is important to us,” the company remarked.

Verizon has not yet given a complete explanation for the outage, which was substantial enough to attract the notice of the Federal Communications Commission (FCC), which is observing the matter. This marks not the first service interruption the company has encountered in the previous year.

In their comprehensive statement, Verizon admitted they failed to uphold their standard of excellence and are offering a $20 account credit, available through the myVerizon app. Business customers will be approached directly concerning their credits. Verizon also recommended that customers still facing connectivity problems restart their devices to reconnect to the network.

Customers can access their myVerizon app to redeem the offer, although some have reported challenges in accessing it, and Mashable reporters have also faced difficulties logging into the app.