Acquired a new Nintendo Switch 2 (we’re jealous; they’re tough to come by), and you’re attempting to download the Mario Kart World game only to run into an error message? We can relate.

Users on Reddit have reported problems with downloading Mario Kart World. Instead, they encounter “Error Code: 2813-0171” accompanied by a message indicating the product “hasn’t been released yet.”

What’s happening? It’s unclear. Some users speculate it could be a time zone problem, as Mario Kart World became available today, June 5, but perhaps not until a specific hour on the U.S. Pacific Coast. This would be out of the ordinary but not impossible; as one Redditor pointed out, “it is a classic Nintendo kind of ridiculous.”

Certain users assert the launch time was 12:01 a.m. PST (approximately two hours ago at the time of writing), and the title should be accessible now. Nevertheless, some continue to encounter the same error code, making it uncertain if another problem is at play.

Mario Kart World is a kart racing game and one of the inaugural titles for Nintendo’s new Switch 2 console. However, Nintendo appears to be stretching the definition of “launch title,” as some users have been in possession of the Switch 2 for hours and still can’t access it.

For the moment, it seems all users can do is wait for Nintendo to officially announce Mario Kart World as released; hopefully, someone at Nintendo will resolve this issue soon, as frustrations are mounting quickly.