Numerous Verizon mobile users faced a significant service interruption on Wednesday afternoon, with many customers reporting that their devices unexpectedly entered SOS mode.
Customers affected who wish to investigate their local area for network issues have multiple options.
The website Downdetector features an outage map for Verizon that is updated regularly. (Disclosure: Both Downdetector and Mashable are owned by Ziff Davis.)
The Downdetector heat map reveals extensive Verizon outages as reported by users. Credit: Screenshot courtesy of Downdetector
The heat map indicates concentrations of user error reports in major U.S. cities, including New York, Boston, Chicago, Washington, D.C., and Atlanta. Additionally, the outage map suggests that Verizon customers in Los Angeles and Seattle are encountering issues, indicating this is a widespread coast-to-coast problem.
You can also visit the Verizon website to verify the company’s network status; however, this page seems to be experiencing sporadic issues. Mashable reporters were unable to access an updated map and instead received the same statement previously shared by Verizon on X.
“Verizon engineering teams are actively working on addressing today’s service disruptions. Our teams are fully deployed and focused on the situation. We recognize the impact this has on your day and are committed to resolving it as swiftly as possible.”
Verizon offers a tool to check network status, but it did not seem to be operational as of this writing. Credit: Screenshot courtesy of Verizon
Mashable has been providing continuous coverage of the Verizon outage, which the company acknowledged in a statement: “We are aware of an issue affecting wireless voice and data services for some customers. Our engineers are engaged and are working to quickly identify and rectify the issue. We understand the significance of reliable connectivity and apologize for the inconvenience.”
The company subsequently stated that its “engineering teams are continuing to tackle today’s service disruptions.”
As of now, Verizon has not communicated the cause of the ongoing outage or when services will be entirely restored.
This story is still developing…