Roblox commenced 2026 by tackling a significant concern: predators taking advantage of children on its platform. Recently, the company introduced AI-based age verification via a third-party processor, Persona, for all users to guarantee age-appropriate conversations. This verification is essential for accessing chat features.
Nonetheless, a report from Wired brings to light major issues with this system, which has led to backlash from users, parents, and developers. In spite of this, Roblox expressed contentment with the implementation, underscoring the challenges of enforcing safety protocols on a large scale.
To engage in chats on Roblox, users are required to verify their age by submitting a selfie for facial age assessment or providing a government-issued identification. Based on the verified age, users are categorized to avoid interactions between adults and minors.
Wired indicated that the AI system is encountering mistakes, wrongly classifying users’ ages. Some adults are identified as children and vice versa. Users have recounted experiences of being assigned to incorrect age groups, and certain individuals under 18 have demonstrated methods to deceive the system.
Wired also discovered a black market for age-verified accounts on eBay, offering predators an alternative route. Developers have noted a decrease in chat engagement, impacting their games.
Roblox is widely popular among young users, with half of the U.S. demographic under 16 utilizing the platform. This popularity has attracted predators, resulting in lawsuits concerning child safety. Roblox’s creator forum is inundated with grievances regarding the new system, prompting the company to respond to these concerns.
Roblox indicated it may reassess ages if fraud is suspected and is dedicated to enhancing detection measures. They assured that Persona does not store data, erasing images post-verification.
In a statement, Roblox’s Chief Safety Officer, Matt Kaufman, defended the system, accentuating the difficulties of enacting such a comprehensive safety initiative. He highlighted the significance of fostering a safer environment and the ongoing dedication to innovation and age verification.
UPDATE: Jan. 14, 2026, 2:15 p.m. EST This article has been revised with a statement from Roblox.