During a significant service interruption impacting Verizon Wireless users in the U.S., the company is facing numerous grievances on social media. Verizon has issued multiple statements regarding the current outage, but the root cause remains ambiguous. Downdetector noted a surge in error reports from Verizon customers commencing at 11:55 a.m. ET, hitting a peak at 12:45 p.m. ET with 178,284 reports in just 15 minutes, accumulating over 1.7 million in total. Verizon has not disclosed specific details regarding the origin of the issue despite requests for information. The company has reaffirmed its dedication to remedying the situation, with engineering teams actively engaged in addressing it. Nonetheless, it is unclear what they are focusing on or where the problem lies. The reason for the outage, whether related to software or hardware, is still undetermined. Previous outages have been linked to software complications. Updates will be provided as further details emerge. The disruption initiated around noon ET on January 14, with users reporting devices stuck in SOS mode. By the evening, some service was restored, but complaints continued. Past outages in September and October 2025 were connected to software issues, and a 2024 event also resulted in SOS mode problems.